Refund and Returns Policy
Effective Date: [Insert Date]
Website: Polarise Expres (www.polariseexpres.com)
At Polarise Expres, your satisfaction is our priority. We want you to feel confident when shopping with us, whether you’re purchasing new or used Polaris spare parts. If you’re not completely satisfied with your purchase, we’re here to help.
✅ Returns Eligibility
You may request a return if:
- The item was delivered damaged, defective, or incorrect
- You ordered the wrong part and need to exchange or return (see exclusions below)
- The item is unused, in its original packaging, and returned within 30 days of the delivery date
❌ Non-Returnable Items
We do not accept returns on:
- Electrical components (ECUs, sensors, wiring, etc.)
- Used parts sold as-is (unless defective upon arrival)
- Items returned after 30 days
- Items that are damaged due to improper installation or use
- Products marked as “final sale” or “non-returnable”
🔁 Exchanges
If you ordered the wrong part and need an exchange, contact us within 7 days of receiving your item. You will be responsible for return shipping unless the mistake was ours. We will ship the replacement part once the original is returned and inspected.
💰 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 3–7 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
🚚 How to Start a Return
- Contact Us via email at: Info@polarisexpres.com
Include your order number, item(s) you wish to return, and the reason. - We’ll review your request and, if approved, send you return instructions.
- Package the item securely and ship it to the return address provided.
📦 Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a shipping error or defective item
- We recommend using a trackable shipping service and purchasing shipping insurance for high-value items
📬 Contact Information
For any questions regarding returns, refunds, or order issues:
📧 Email: Info@polarisexpres.com
📞 Phone: +1(954)6319662
⚠️ Note for Used Parts Buyers
All used Polaris parts sold on Polarise Expres are tested for functionality and sold as-is, unless otherwise noted. Please verify part compatibility with your vehicle before purchasing. Contact us if you need help identifying the right part.
Thank you for shopping with Polarise Expres – your trusted source for new and used Polaris spare parts in the USA.