Refund & Return Policy – Polaris Express

At Polaris Express, customer satisfaction is a top priority. We are committed to delivering high-quality products and dependable service. Our Refund & Return Policy is designed to be fair, transparent, and professional, ensuring confidence and peace of mind when purchasing from us.

This policy outlines the conditions under which returns, refunds, and replacements are accepted, as well as the procedures required to process them efficiently.

Eligibility for Returns

Returns are accepted under the following conditions:

• The product received is defective, damaged, or incorrect

• The product does not match the confirmed order specifications

• The issue is reported within the stated timeframe

• The product is unused, uninstalled, and unaltered

• Original packaging is retained where possible

All return requests are subject to inspection and approval by Polaris Express.

Non-Returnable Items

For quality and safety reasons, the following items are not eligible for return or refund:

• Products that have been installed, used, or modified

• Items damaged due to improper installation or misuse

• Normal wear and tear

• Products returned without prior authorization

• Clearance or special-order items (unless defective)

These exclusions ensure fairness and protect all parties involved.

Return Timeframe

• Customers must notify Polaris Express within 48 hours of delivery for damaged or incorrect items

• Defective items must be reported within 7 days of receipt

• Returns submitted outside these timeframes may not be eligible for approval

Timely communication allows us to resolve issues quickly and effectively.

Return Authorization Process

All returns require prior approval from Polaris Express.

How to Request a Return

1. Contact our support team via email or phone

2. Provide your order number and a clear description of the issue

3. Submit supporting evidence (photos or videos if applicable)

4. Await return authorization and instructions

Returns sent without authorization may be refused.

Inspection & Approval

Once a returned item is received:

• Our quality team inspects the product

• The condition and eligibility are verified

• A resolution is determined based on findings

Polaris Express reserves the right to decline returns that do not meet policy conditions.

Refund Policy

If a return is approved, refunds are issued as follows:

• Refunds are processed using the original payment method

• Processing time may take 5–10 business days after approval

• Shipping costs are non-refundable unless the error was caused by Polaris Express

Refund amounts may be adjusted if the returned product is incomplete or damaged due to improper handling.

Replacement Policy

Where applicable, Polaris Express may offer:

• A replacement product

• A corrected shipment

• Store credit (upon customer agreement)

Replacements are shipped as quickly as possible to minimize inconvenience.

Return Shipping Responsibility

• If the return is due to an error by Polaris Express (wrong item, defect, or shipping damage), return shipping costs are covered by us

• If the return is due to customer error, the customer is responsible for return shipping costs

All returned items must be securely packaged to prevent transit damage.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Notify Polaris Express within 48 hours

• Provide photographic evidence where possible

• We will coordinate with the courier to resolve the issue promptly

Our goal is a fast and fair resolution.

International Returns

For international orders:

• Customs duties, taxes, and return shipping costs may apply

• Polaris Express is not responsible for delays caused by customs authorities

• Return approval is required before shipment

We recommend contacting our support team before returning international orders.

Order Cancellations

• Orders may be canceled before shipment without penalty

• Orders already shipped cannot be canceled and must follow the return process

Once an order enters fulfillment, cancellation may no longer be possible.

Customer Support

For return and refund inquiries, please contact:

Polaris Express
📞 Phone: +1 224 210 1663
📧 Email: info@polarisexpress.com

Our team is committed to resolving issues professionally and efficiently.

Policy Updates

Polaris Express reserves the right to modify this Refund & Return Policy at any time. Updates will be published on our website and take effect immediately.

The Polaris Express Refund & Return Policy is designed to protect our customers while maintaining fairness and operational integrity. We stand behind the quality of our products and are committed to resolving concerns with professionalism and transparency.

Your trust matters to us—and we work hard to earn it with every order.