Phone: +12242101663
Email: info@polarisexpres.com
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Shipping & Delivery

 

Shipping & Delivery Policy – Polaris Express

At Polaris Express, we understand that fast and reliable delivery is essential when it comes to spare parts and replacement components. Downtime can be costly, and delays can disrupt operations. That is why our Shipping & Delivery Policy is designed to provide clear timelines, dependable logistics, and transparent communication, ensuring our customers receive their orders quickly and in excellent condition.

This policy outlines how Polaris Express processes, ships, and delivers orders to customers across the United States, Canada, Europe, Asia, and Australia, as well as our commitment to service quality and customer satisfaction.

Our Shipping Commitment

Polaris Express is committed to providing efficient, secure, and timely delivery for every order, regardless of size or destination. We work with reliable domestic and international courier partners to ensure that all shipments are handled professionally from dispatch to final delivery.

Our delivery timelines are structured to support urgent needs while maintaining accuracy and product safety during transit.

Standard Delivery Timeframes

Polaris Express offers standardized delivery timelines based on destination:

United States & Canada

  • Estimated Delivery Time: 3 Business Days

  • Applies to all standard orders shipped within the U.S. and Canada.

  • Orders are processed promptly and dispatched using reliable express shipping services.

Europe

  • Estimated Delivery Time: 5 Business Days

  • Covers major European destinations.

  • Shipments are handled through established international courier networks to ensure efficient cross-border transit.

Asia & Australia

  • Estimated Delivery Time: 7 Business Days

  • Includes East Asia, Southeast Asia, South Asia, and Australia.

  • Shipments are routed through optimized international logistics channels for timely delivery.

Please note that delivery times are estimates and begin after order processing and dispatch.

Order Processing Time

All orders placed with Polaris Express are subject to a processing period before shipment:

  • Orders are typically processed within 1 business day after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Customers receive a shipping confirmation email once the order has been dispatched.

Processing includes order verification, product inspection, secure packaging, and preparation of shipping documentation.

Shipping Methods

Polaris Express selects shipping methods based on speed, reliability, and destination requirements. We partner with reputable courier and logistics providers to ensure consistent service quality.

Shipping methods include:

  • Express domestic shipping for the U.S. and Canada

  • International express courier services for Europe, Asia, and Australia

  • Secure packaging to prevent damage during transit

All shipments are handled with care to protect product integrity.

International Shipping & Customs

For international orders, Polaris Express manages all necessary export documentation to facilitate smooth customs clearance.

Customs & Duties

  • Import duties, taxes, or customs fees may apply depending on the destination country.

  • These charges are the responsibility of the customer and are determined by local customs authorities.

  • Polaris Express is not responsible for delays caused by customs inspections or clearance procedures.

We ensure that all shipments are accompanied by accurate documentation to minimize delays.

Shipping Costs

Shipping costs are calculated based on:

  • Destination

  • Package weight and dimensions

  • Shipping method selected

Shipping fees are displayed at checkout or provided during quotation for bulk or custom orders. Polaris Express strives to offer competitive and transparent shipping rates.

Order Tracking

Once an order has been shipped, customers receive a tracking number via email. This allows real-time monitoring of the shipment’s progress from dispatch to delivery.

Customers can:

  • Track shipment status online

  • Monitor estimated delivery dates

  • Receive updates from courier services

If assistance is required, our support team is available to help.

Packaging & Product Protection

Polaris Express takes packaging seriously to ensure products arrive in perfect condition.

Our packaging standards include:

  • Secure wrapping to prevent movement during transit

  • Protective materials to guard against impact, moisture, and contamination

  • Clear labeling for identification and handling

We aim to minimize the risk of damage while maintaining efficient packaging practices.

Delivery Attempts & Failed Deliveries

Courier partners typically make multiple delivery attempts. If a delivery cannot be completed due to incorrect address information or recipient unavailability:

  • The courier may hold the package for redelivery or pickup

  • Additional charges may apply for reshipment

  • Polaris Express is not responsible for delays caused by incorrect customer information

Customers are advised to provide accurate and complete shipping details at checkout.

Delays & Exceptions

While Polaris Express works hard to meet stated delivery timelines, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions

  • Customs clearance delays

  • Courier operational issues

  • Public holidays in destination countries

In such cases, we will communicate with customers and provide updates as needed.

Damaged or Lost Shipments

If a shipment arrives damaged or is lost in transit:

  • Customers must notify Polaris Express within 48 hours of delivery or expected delivery date

  • Photographic evidence may be required for damaged items

  • We will coordinate with the courier to resolve the issue promptly

Our goal is to ensure customer satisfaction through fair and timely resolution.

Bulk Orders & Special Shipping Requests

For bulk orders or special shipping requirements:

  • Custom delivery timelines may apply

  • Dedicated logistics planning is available

  • Customers should contact us before placing an order

Polaris Express supports large-scale and recurring shipments with tailored logistics solutions.

Customer Support

Our customer support team is available to assist with:

  • Shipping inquiries

  • Order tracking

  • Delivery issues

  • Special shipping arrangements

Contact Information:

Policy Updates

Polaris Express reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be posted on our website and take effect immediately.

At Polaris Express, shipping and delivery are not just operational steps—they are a promise. Our commitment to 3-day delivery within the USA and Canada, 5-day delivery to Europe, and 7-day delivery within Asia and Australia reflects our dedication to speed, reliability, and customer satisfaction.

By combining efficient order processing, trusted logistics partners, and clear communication, Polaris Express ensures that customers receive their spare parts on time and with confidence.

About

Polaris Express is a trusted and fast-growing supplier of automotive and industrial spare parts, committed to delivering reliable products, efficient service, and global reach. Built on a foundation of integrity, speed, and technical expertise, Polaris Express serves customers who value quality parts, dependable logistics, and responsive customer support.

With a clear focus on efficiency and customer satisfaction, Polaris Express has positioned itself as a dependable partner for businesses, workshops, distributors, and individual buyers seeking high-performance spare parts delivered on time—every time.

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